Understanding Your Electric Bill

We’re breaking down the electric bills for the each the big five investor-owned electric utilities that serve Indiana. For each utility company, we’re taking a look at someone’s electric bill and answering a question they have while explaining the behind-the-scenes of how their bill is actually calculated.

In addition to our explainer videos, we have also compiled utility-provided resources on making sense of your bills, including their own explainer documents, as well as quick links to the utility’s electric residential service rate agreements.

Not sure which one is your electric provider? Check out the service area map to find out! (Click the map to enlarge)

 

Source: Indiana Utility Regulatory Commission, Indiana Utility Guide - 2023 Edition

 For AES Customers

 

 

For Indiana Michigan Power Customers

 

For NIPSCO Customers

 

For CenterPoint Customers

  

For Duke Customers

 

 

Know Your Rights - Utility Overcharges

 

Erin Macey, Director of the Institute, recently sat down with Kerwin Olson, Executive Director at Citizen's Action Coalition to discuss what to do when utility companies overcharge or mis-charge Hoosiers in their utility bills. 

Here's our three key takeaways: 

  1. Make an attempt to resolve the issue with the utility company first. Document what you did!
  2. Call the Indiana Utility Regulatory Commission (IURC) aka the "utilities watchdog" at 1-800-851-4268 and tell them your complaint. Making a complaint not only helps to resolve your individual issue, but also helps them know what broader issues might exist for consumers!
  3. Let your state senator and state representative know about the issues you are having, since they are responsible for the IURC. Find your state legislators here: https://iga.in.gov/information/find-legislators  

Have you experienced an issue with your utilities or filed a complaint with the IURC? We'd love to hear about your experience! 

 Please note that this does not constitute legal advice.